If you bought cat food from PetSmart that your feline friend doesn’t like or can’t eat, you might wonder if you can return it and get your money back.
The answer is yes, but there are some conditions and limitations that you need to know.
In this article, we will explain PetSmart’s return policy for cat food and give you some tips for a successful return. We will also suggest some alternatives to returning open cat food that might benefit other cats in need.
Understanding PetSmart’s Return Policy for Cat Food
PetSmart is a major pet supply retailer that offers many types of dry and wet foods for cats and other small animals. PetSmart allows customers to return food purchased online or in-store for any reason, as long as they follow these guidelines:
PetSmart’s 60-day return policy
You can return cat food within 60 days after purchase with the receipt or confirmation email. Your original payment method will be refunded, less postage and gift wrapping. After 10 days, cash or goods return cards will be sent to cash or check payers.
Exceptions to the Return Policy
If you don’t have the receipt or confirmation email of your purchase, or if it’s more than 60 days old, you can still return the cat food with a valid ID. However, you will only receive a merchandise return card for the most recent sale price of the food, or you can exchange it for another food of your choice.
Conditions for Returning Open Cat Food
Within 60 days, you may return unopened cat food. Suppose you discover your cat displays dislike or an allergic reaction to the opened food.
You have the option to return it within 14 days post-purchase, provided receipt or confirmation email possession. Under such circumstances, a refund or an exchange becomes viable, mirroring the previously outlined process.
Returning Defective or Expired cat food
Before returning substandard or expired cat food, call PetSmart customer care at 1-888-839-9638. They will instruct you and may provide a replacement or reimbursement.
Tips for a Successful Cat Food Return at PetSmart
Follow these steps to return cat food efficiently:
- Keep your receipt: Avoid uncertainty and obtain a full refund within 60 days with this.
- Keep cat food in its original packaging: This prevents leaking and contamination and simplifies PetSmart’s return procedure.
- Look for any restrictions: Some cat food companies have different return policies than PetSmart’s. Prescription drugs and special orders are non-returnable. Read labels carefully and contact PetSmart customer service with issues.
Alternatives to Returning Open Cat Food
If you have open cat food that you can’t return or don’t want to return, there are some other options that might be better for you and other cats:
- Donating cat food to a local animal shelter or rescue: Shelters and rescues require cat food to nourish their inhabitants. Ask whether they like open cat food and what sort. This helps other cats and reduces trash.
- Offering cat food to friends or relatives with cats: Your cat may not enjoy the food, but another cat may. Ask cat-owning friends and relatives to sample the food. You could hear how their pets loved it.
Using the cat food for outdoor cat feeding stations: Use the open cat food to feed wild or stray cats at outdoor feeding stations. This ensures their survival. Follow your local animal welfare organization’s rules for feeding outside cats safely.
